Refund and Returns Policy
Last Updated: 11-09-2025
At Crescent Digital, we want every client to be fully satisfied with our services. We put our best effort into delivering high-quality digital solutions such as web design, SEO, ads management, graphics design, video editing, content writing, and social media marketing. However, we understand that sometimes expectations may not be fully met. That’s why we have a clear Refund & Returns Policy.
1. Service-Based Nature
As we provide digital services (not physical products), returns are not applicable. However, refunds may be considered in certain cases described below.
2. Eligibility for Refund
You may request a refund if:
- The service was not delivered as agreed in the initial scope.
- The project was canceled before significant work was started.
- There are valid reasons proving dissatisfaction even after revisions (as per our agreement).
3. Non-Refundable Cases
Refunds will not be issued if:
- The project has already been completed and delivered.
- Delays are caused by the client (e.g., late feedback, missing content, or incomplete requirements).
- The client changes project requirements after the work has already started.
- Third-party service costs (such as hosting, domains, or ad spend) are involved.
4. Revision Policy
We believe in client satisfaction and therefore provide revisions to ensure the final delivery meets your expectations. Refund requests should be considered only if revisions do not resolve the issue.
5. How to Request a Refund
To request a refund, please contact us via email with the following details:
- Your name and contact information
- Service purchased
- Reason for refund request