Privacy Policy

1. Introduction & Overview

Crescent Digitals ("we," "our," or "us"), operated under the leadership of Director Tembi Emmanuel, respects your privacy and is committed to protecting the personal information you share with us through crescentdigitals.online and our associated AI automation software platforms.

This Privacy Policy outlines how we collect, store, utilize, and protect your information when you browse our website, book strategy sessions, complete our AI Growth Assessment, subscribe to our educational academy, or utilize our CRM systems.

2. Information We Collect

Personal Identification Information: Full name, business email address, phone/WhatsApp number, company name, geographic service locations, and job titles provided via web forms or calendar bookings.

Operational & Business Data: Industry sector, annual revenue indicators, current CRM software, website URLs, and workflow bottleneck details gathered during the Growth Assessment.

Technical & Usage Data: IP address, browser type, device identifiers, session duration, referral sources, and interaction data collected via analytics cookies.

Telephony & Messaging Logs: Call recordings, conversational transcripts, and SMS logs generated during interactions with our AI Voice Agents and support lines for quality assurance and model training.

3. How We Use Your Information

To deliver personalized business growth diagnoses, audit roadmaps, and software demonstrations.

To configure and deploy custom Crescent OS CRM accounts, AI voice agents, and lead conversion workflows.

To communicate transactional confirmations, meeting calendar invites, software alerts, and billing invoices.

To continuously train and refine neural AI voice and conversational models for enhanced customer experience.

We DO NOT sell, rent, or trade your personal or business data to third-party data brokers or external advertisers under any circumstances.

4. Data Security & Storage

All customer information and transmission pathways are protected with 256-bit SSL/TLS encryption. Databases are hosted in SOC 2 Type II compliant cloud environments with multi-factor authentication and strict role-based access protocols.

5. Contact Us Regarding Privacy

If you have questions regarding your data or wish to exercise your rights of access, correction, or deletion, please contact our privacy compliance officer at rise@crescentdigitals.online or by phone at +1 210-972-4999.