Clear Billing. Fair Policies. Long-Term Partnerships.
We believe that clear expectations create stronger client relationships. This Refund Policy explains how Crescent Digitals approaches payments, cancellations, subscriptions, project work, and refund requests.
This Refund Policy provides general information about how Crescent Digitals handles project payments, cancellations, subscriptions, and refund requests. It is not legal advice. Specific project agreements may contain additional terms.
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Account Overview
Our Commitment
Building trust through transparent billing practices.
At Crescent Digitals, we believe that transparency and fairness are the foundation of every successful business relationship. We are committed to providing professional service delivery, open communication, and clear expectations regarding all financial transactions.
Our services are highly customized to meet the unique needs of each client. Because of the custom nature of project work, software configuration, and strategic consulting, our billing and refund policies reflect the dedicated time, resources, and expertise invested in every engagement.
We view our clients as long-term partners. By establishing clear policies upfront, we aim to prevent misunderstandings and ensure that our team can focus entirely on delivering exceptional business growth systems. We strongly encourage all clients to carefully review their specific project agreements, proposals, and contracts, as those documents may contain additional terms that supersede this general policy.
Custom Services
Understanding the bespoke nature of our enterprise solutions.
Website Design
Custom-built business websites designed to capture leads and drive conversions.
AI Automation
Intelligent systems tailored to automate your specific business workflows.
CRM Implementation
Complex CRM architectures configured exclusively for your operational needs.
Workflow Automation
Bespoke automation sequences connecting your unique software stack.
AI Voice Agents
Custom-trained voice assistants programmed with your business knowledge.
Lead Generation
Targeted campaigns and systems designed for your specific market.
Business Intelligence
Custom dashboards and reporting systems built around your KPIs.
Technology Consulting
Dedicated strategic guidance and enterprise architecture planning.
These services are highly customized for each client and require significant upfront investment of time and resources. As such, they may have project-specific payment schedules, milestones, and deliverables defined in your service agreement.
Project Payments
How we structure billing for our consulting and implementation services.
To ensure projects proceed smoothly and resources are allocated appropriately, Crescent Digitals typically structures payments around clear milestones.
- Deposits: Most custom projects require an initial deposit before work commences. This secures your spot in our production schedule and covers initial research and strategy phases.
- Milestone Payments: Larger projects may be broken down into specific deliverables, with payments due upon the completion or approval of each phase.
- Final Payments: Final project balances are generally due before the final system launch, handover of assets, or deployment to a live environment.
- Invoices & Due Dates: All invoices will clearly state the amount due and the payment deadline. We expect payments to be made promptly according to the agreed schedule.
- Late Payments: Delays in payment may result in a pause of project work or deployment until the balance is settled.
- Third-Party Costs & Taxes: Unless explicitly stated, project fees may not include costs for third-party software licenses, advertising spend, or applicable taxes.
Note: Exact payment schedules, deposit amounts, and milestone definitions are detailed within individual proposals or service agreements signed prior to the start of any project.
Refund Requests
Our process for handling project cancellations and refund inquiries.
Because our services involve custom strategy, design, and development work that cannot be returned, refunds are evaluated on a case-by-case basis and are generally limited to uncompleted work.
If you wish to request a refund or cancel a project, the general process is as follows:
- Contact Us: Submit a formal request in writing to our billing team detailing the reasons for cancellation.
- Project Review: Our team will review the current status of the project, including time logged, milestones completed, and resources expended.
- Assessment of Work: We will assess the value of the work completed up to the date of the cancellation request.
- Agreement Review: We will review the applicable project agreements, contracts, or terms of service that govern the engagement.
- Communication: We will communicate our findings and propose a fair resolution based on the completed work and contractual obligations.
Please note that we do not promise automatic refunds or specific financial outcomes. Deposits covering initial strategy, research, and setup are typically non-refundable once work has commenced.
Subscription Services
Policies regarding ongoing retainers, hosting, and software subscriptions.
Ongoing Services
Crescent Digitals may offer ongoing subscription-based services, including:
- CRM hosting and maintenance
- Website hosting and support plans
- Marketing and automation retainers
- Software subscriptions
Billing & Cancellation
Subscription services are generally billed in advance on a monthly or annual basis. Cancellation timing, renewal terms, and specific billing details are defined within the applicable agreement for that service. Typically, cancellations must be requested before the next billing cycle to avoid further charges.
Client Responsibilities
How your engagement impacts project delivery and billing.
Successful project delivery is a collaborative effort. Delays on the client side can significantly impact project schedules and, consequently, billing milestones. We rely on our clients to:
- Provide timely feedback on designs and workflows.
- Approve deliverables within agreed timeframes.
- Supply required content, access credentials, and assets promptly.
- Maintain open and consistent communication.
- Meet agreed-upon project timelines and meeting schedules.
Significant delays caused by a failure to meet these responsibilities may result in project pauses, reassignment of resources, or additional fees as outlined in your specific agreement.
Third-Party Costs
Understanding external software and advertising expenses.
Many of the intelligent business systems we build rely on third-party platforms and services. These external services have their own pricing models, billing cycles, and refund policies entirely separate from Crescent Digitals.
Crescent Digitals does not control, and cannot issue refunds for, payments made directly to third-party providers. It is the client's responsibility to understand and manage their subscriptions with these services unless a specific managed service agreement is in place with us.
Policy Updates
This Refund Policy may be updated from time to time to reflect changes in our services, billing practices, or legal requirements. We encourage visitors and clients to review the latest version periodically.
Last Updated: July 2026
Frequently Asked Questions
Answers to common questions about our billing and refund practices.
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Questions About Billing Or Refunds?
Our goal is to build transparent and lasting relationships. If you have questions about payments, subscriptions, or refund requests, our team is here to help.