Case Study

HVAC Automation

Transforming emergency dispatch and service follow-ups for a busy HVAC contractor.

The Challenge

During peak seasons, the HVAC contractor's dispatchers were overwhelmed. Emergency calls were slipping through the cracks, and technicians were spending too much time on paperwork instead of servicing units. Review generation was virtually non-existent.

The Solution

We built a centralized Business Operating System that automated appointment scheduling and dispatching. We introduced an AI Voice Assistant to handle overflow calls and implemented an automated SMS review request system that triggers immediately after a job is marked complete.

Results

Missed Calls Recovered

+44%

Booked Appointments

4.9

Google Rating Achieved